Post Your Resume
Under Graduate/Graduate / Diploma in any discipline with 1 years call centre experience
Exposure to Business Processes either call center or back office processes
No. of Vacancy
Duties / Responsibilities • Audits transactions, Surveys customers to get feedback on the experience upon contacting contact centres • Capture all information ascertained accurately and elaborately • Call dissatisfied customers and establish the reasons for dissatisfaction, identify areas of improvement and report this to the Team Leader • Identify root causes by regular RCA with the TLs • Understand and implement process updates shared by TL • Handle escalations: create and maintain complaints/red alert tracker • Conduct calibration sessions with Team Leader to ensure consistency in process adherence • Drive and support Continuous Improvement projects Qualification - Under Graduate/Graduate / Diploma in any discipline with 1 years call centre experience Skill sets Required Skills: • Exposure to Business Processes either call center or back office processes • Strong listening and feedback skills • Good Excel skills • Strong analytical skills with problem solving ability from a customer perspective: should be able to place customer and customer needs as the goal and offer appropriate resolution • Knowledge of Root Cause Analysis • Drive for process improvement and development Other Competencies • Keenness to learn • Team Player • Exhibits integrity in all given circumstances • Shows high level of commitment Job Title - Quality Auditor/Associate/Analyst Reporting Person - Quality Team Leader Work Experience - 12 – 24 months of call taking or customer facing role, a maximum of 72 months work experience Location – Bangalore Shift – Day Shift Salary – Up to 20K CTC Per Month.